We Care To Answer

We make it easy to get started and we do all the work. Just call our Onboarding Team at 201-605-6627, and they will gather all of the needed information to get started with PersonalRX. 

When you enroll at PersonalRX, an experienced member of our “Onboarding” team will contact your pharmacy and take care of everything needed to transfer your prescriptions to PersonalRX.  If you have prescriptions with no remaining refills, the “Onboarding” team will contact your doctor(s) and obtain the new prescriptions.

We will issue partial fills, if needed, for any medication.  We will work with you and your doctor to obtain any new prescriptions.

If you have enough supply of a medication, we will not include that medication in your first order. Additionally, during the monthly call with your Personal Care Coordinator, they will ask you about your “as needed” medication and only include it in your order if you need it.

You pay the same price that you would at your local pharmacy, and enjoy the convenience of free monthly deliveries and no more waiting in long lines. Adherence packaging, timely delivery, and superior personalized customer service are provided at no additional charge.

Our services are covered by most insurance plans. We can check to see if PersonalRX is covered by your insurance. Please contact our Onboarding Team at 201-605-6627 and they will let you know if you can obtain our value-added services with your insurance.

We offer a variety of packaging options for pills/tablets and you select the type of packaging that meets your needs. PersonalRX Dose Packs are the most popular; vials are also available. The Dose Packs are clearly labeled with the patient’s name, medication name and strength and the date/time of day that the medication should be taken and any special instructions.  Along with the Dose Packs, other medications, such as inhalers, insulins and prepackaged medications are properly labeled and shipped along with your chosen form of pill/tablet packaging. You can discuss your specific needs with a PersonalRX representative when setting up your account.

Our pharmacy will dispense the generic medication unless your physician specifies “Do Not Substitute” or “Brand Only” since many insurance plans will only pay for a generic. If you do not want a generic medication, you should notify your physician in advance.

You should call your Personal Care Coordinator and they will gladly update your profile to inactivate the old prescription and add the new one.  You can also make the change yourself on the mobile app.

Your Personal Care Coordinator will contact your doctor to obtain a new prescription.  They will also let you know when we receive the new prescription from your doctor.

We dispense narcotic and control medications for any authorized doctor’s prescription.  We do not, however,  dispense any opioid product like oxycontin or oxycodone.

 Generally, Yes. If your prescription is specifically written that way by the physician and is in tablet form and scored.

 Yes.  We can add most vitamins, minerals, and supplements to your order. Please call your Personal Care Coordinator to add any vitamin, mineral, or supplement to your order.  They will also let you know the cost for each item.

Yes, we dispense inhalers, insulin, and other pre-packaged medication.  We include them in the same order as your pills/tablets.

As needed medications are usually not dispensed in the dose packs with your other medications, “As needed” medications are usually dispensed in vials/bottles and included in your order with all of your other medications.   It is your choice on how these medications are packaged. 

Yes, we can package medications whose directions vary by day.  It is important that your doctor provides a prescription written exactly how the medication is to be taken. Our pharmacists will label a prescription and package it according to the doctor’s instructions.

We have many patients who have their adult child (or professional caregiver)  help them with their medications. We also have many parents who act as caregivers for their children. In all cases, we work with the appropriate caregiver to manage the patient’s medications.  They can also access and update the patient’s information using our mobile app.  The caregiver can also contact the patient’s Personal Care Coordinator to discuss any patient matter.

“I‘m the sole caregiver for my mother, who suffered a severe stroke last July.  PersonalRX has been an absolute godsend for us. We are both customers and we are so grateful for this service!”
Sherry, New Hampshire

“I’ve been very happy and appreciative of the services received for my teenage daughter.  Having a teenager is hard enough and can be harder when medications are involved.  This service makes it easier for her to be away at school and go for overnight trips and take her medication on time.”
Karina, New York

“I’m very happy with the services my father is receiving.  The follow-up from the pharmacy is wonderful and I really like the medication packaging. Well done!”
Julius, Florida

Yes, we can provide access for the professional Caregiver to all of their patients provided that the patient provides the needed permission.  The Caregiver can work directly with the Personal Care Coordinator to manage many patients’ medication regimens.  Our app also allows the Caregiver to see all of the needed information for their patients.

You can call your Personal Care Coordinator and let them know that you move to Florida each winter.  They can enter the date when you move to Florida and the date when you come back to New Jersey.  Our system stores this information so we know when to ship your medications to New Jersey and when to ship them to your alternate address in Florida.  You can also enter this information into our mobile app.

You can call your Personal Care Coordinator or our Financial Specialist at 201-355-3520,  You can also update your credit card on our mobile app.

You can call your Personal Care Coordinator or our Financial Specialist at 201-355-3520,  You can also update your insurance on our mobile app.

The best way to check the shipment status of your order is by clicking on the UPS link texted to you the day your order was shipped.  You can also call our QA specialist, at 201-430-7300 select option 3.

We do not charge for our standard shipping service which ensures that each patient will receive their order when needed.