We Care To Answer

You pay the same price that you would at your local pharmacy, and enjoy the convenience of free monthly deliveries and no more waiting in line. Adherence packaging, timely delivery, and stellar customer service are provided at no additional charge.

Our pharmacy is contracted with most major prescription service carriers. If your insurer will not provide reimbursement for medications ordered through PersonalRX, but you wish to use our services, one option is for us to provide you with an itemized receipt that you can submit to your insurer for possible reimbursement. You can also choose to pay cash. Call to speak with an experienced member of our Insurance team who can help find the best solution for you, with no commitment.

Yes. There is no long-term commitment. If at any time you decide that PersonalRX is not the optimal pharmacy experience for you, we will work with you to transfer your prescriptions and to a pharmacy of your choosing.

When you register with PersonalRX, a member of our “Onboarding” team will assist you with all required information. Our pharmacy will contact your current pharmacy and take care of everything needed to transfer your prescriptions. If you have prescriptions with no remaining refills, we’ll contact the prescribing medical professional’s office and obtain a new prescription for you. NOTE: This service applies directly to PersonalRX home care services – and is not applicable to PersonalRX camp medication management programs.

Generally, yes. If your prescription is specifically written that way by the physician and is in tablet form.

Yes. We package “as needed” prescription medications separately and include in your scheduled delivery, unless needed sooner.

Probably the answer is Yes.

By law, a prescription is required because these OTC items are being taken out of original packaging and being included in adherence packaging. While the nature of OTC items is that they are able to be bought without a prescription, camp medication programs, which help manage these items for use by minors, requires a prescription. OTC items can have contraindications with medications – and can be dangerous if dispensed to the wrong person. Our pharmacy’s medication management program helps camps properly dispense the right medication, to the right person, at the right time – including OTC items. By writing a prescription, a doctor is indicating that this is the right medication for your child.

Yes. It is critical that your doctor provides a prescription written exactly how the medication should be dispensed. Our pharmacists are only permitted to label a prescription according to the exact instructions of the doctor.

Yes.

Unless the physician specifies “Do Not Substitute” or “Brand Only” – our pharmacy will dispense the generic. Many insurance plans will only pay for a generic. If you do not want a generic, we ask that you notify your physician in advance. For OTC medications, our pharmacy will provide generics unless you specify a brand when making your selection. When you select a brand name OTC, our pharmacy will attempt to provide the selection, but may need to substitute a generic if the name brand medication is not available.

Yes. It is important that your doctor provides a prescription written exactly how the medication is to be taken. Our pharmacists will label a prescription and set up for packaging according to the exact instructions of the doctor.